Veterinary Referral Information​

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Behavioural problems in pets are common and can seriously impact welfare and the pet–owner bond. However, with the animal behaviour industry still unregulated, it can be difficult for owners to find qualified help. As a trusted veterinary professional, your referral can make all the difference.

I work exclusively via veterinary referral for all behaviour cases to ensure best practice.

If a client contacts me without a recent (within 3 months) veterinary check-up, or if the issue has appeared suddenly, they will be referred back to you first. As you know, underlying medical conditions, particularly pain, often contribute significantly to behavioural concerns.

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Why is a veterinary referral important?

I always require a veterinary referral before beginning any behavioural work. This is a crucial step to ensure that the problem behaviour is not being influenced by an underlying medical condition such as pain, illness, hormonal imbalances, or neurological issues. Many behavioural problems have a physical component, and addressing these first can be key to successful behaviour modification. A veterinary check also ensures that any recommended training or behavioural plan is safe and appropriate for the dog’s overall health. Working in partnership with vets allows me to take a holistic and ethical approach, ensuring the dog receives the most effective and compassionate care.

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A strong working relationship between a behaviourist and a veterinarian is essential in addressing problem behaviours in dogs. As a behaviourist, my role is to assess and modify behaviour using evidence-based, welfare-focused approaches. However, many behavioural concerns—such as aggression, anxiety, house soiling, or sudden changes in temperament—can stem from or be exacerbated by underlying medical issues. That’s why collaboration with a vet is so important.

Veterinarians are trained to identify medical conditions that may present as behavioural problems. For example, a dog in chronic pain may become irritable or aggressive, or a hormonal imbalance might cause changes in energy levels and behaviour. By working together, the vet can diagnose and treat any physical health concerns, while I develop a tailored behaviour modification plan that considers the dog's health, emotional state, and environment.

This partnership ensures that dogs receive holistic care, where both physical and emotional wellbeing are addressed. It also supports continuity of care, as we can regularly communicate and adjust plans based on the dog’s progress and needs. Most importantly, it ensures that no aspect of the dog’s experience is overlooked—leading to more successful, long-lasting outcomes for both the dog and their family.

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What to Expect

Once referred, clients will receive a 2–3 hour consultation where a detailed behavioural history is taken, a diagnosis is made, and a bespoke, force-free behaviour modification plan is developed. All methods are evidence-based and welfare-focused—there is no one-size-fits-all approach.

A summary report is sent to the referring vet, with a full clinical report available on request. If any further veterinary input is needed, I will contact you directly to discuss the case. 

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Medication

While medication is avoided where possible, some cases may benefit from pharmacological support. If so, I will liaise with you directly to discuss options, and the client will be advised to arrange a veterinary appointment.

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Insurance

Many clients are able to claim behaviour consultation fees through their pet insurance. Most insurance companies require the vet to agree to refer the client to us, simply telling them to contact us is sufficient. The client then brings the claim form into you with our invoice and then it requires completion by the veterinary practice. The veterinary surgeon is required to sign the form for the client to reclaim fees.